Jr. Application Support Specialist
Do you want to join a fast-growing organization where you can learn a new craft or build upon your current one? Do you like to have fun and be part of a team that cares about you and your success? Then you should consider joining Window Nation! At Window Nation, we're third-generation window replacement experts who have been lucky to serve communities across the country for over sixteen years.
We're proud to be a family-owned business started by two brothers looking to help families improve their most important asset:
their home.
Since we opened our first showroom in 2006, our company has grown to include 22 showrooms in 16 states.
We're proud to be the third largest window replacement company in the United States - but we're not stopping there.
Our company continues to grow each year, and it's all thanks to our team of dedicated, driven employees who make up Window Nation.
When you work at Window Nation, you'll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing.
We're a group of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers - oh, and we also sell and install windows, doors, and siding.
No matter what you're interested in, you'll find your fit at Window Nation.
We don't take your decision to start or further a career with us lightly - and we won't let you down when you do.
Don't just take our word, listen to what our employees have to say! Meeting the Window Nation Team!Window Nation is undergoing a major transformation initiative to support its tremendous organic growth.
The Jr.
Application Support Specialist will report to the Business Applications Manager with the primary responsibility of providing support to Window Nation's expanding business applications.
The ideal candidate will be detail-oriented, pay close attention to user needs, and have strong interpersonal skills.
Core Role Responsibilities Provide tier-one support to users through CRM, CPQ and various power apps to support a seamless user experience Support application maintenance and the backend data that drives business applications to create an uninterrupted and functional user experience Support senior Operations, Development, Transformation and Strategy team members as well as 3rd party support, forging strong relationships, allowing the core team to focus on additional ad-hoc tasks Provide incident, problem and event management issues and resolutions through a ticketing system so that common issues are properly documented and able to be resolved quickly Triage, prioritize, and respond to end user support requests in a timely manner to drive an efficient and consistent user experience Diagnose and troubleshoot support request and escalate when necessary, so that resources are properly allocated to address tickets with various priority and/or complexity levels Coordinate with cross-functional teams to identify and resolve issues ensuring that strong relationships and partnerships are built across the organization Other duties, as assigned Basic Qualifications Bachelor's degree in computer science, information systems, mathematics, engineering, or business 1
years' experience in application support Preferred Qualifications Detail-oriented with strong analytical and problem-solving skills Basic knowledge of SDLC Great interpersonal and communication skills Strong documentation and time management skills Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences.
We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Recommended Skills Analytical Attention To Detail Backend Communication Engineering Event Management Estimated Salary: $20 to $28 per hour based on qualifications.
We're proud to be a family-owned business started by two brothers looking to help families improve their most important asset:
their home.
Since we opened our first showroom in 2006, our company has grown to include 22 showrooms in 16 states.
We're proud to be the third largest window replacement company in the United States - but we're not stopping there.
Our company continues to grow each year, and it's all thanks to our team of dedicated, driven employees who make up Window Nation.
When you work at Window Nation, you'll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing.
We're a group of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers - oh, and we also sell and install windows, doors, and siding.
No matter what you're interested in, you'll find your fit at Window Nation.
We don't take your decision to start or further a career with us lightly - and we won't let you down when you do.
Don't just take our word, listen to what our employees have to say! Meeting the Window Nation Team!Window Nation is undergoing a major transformation initiative to support its tremendous organic growth.
The Jr.
Application Support Specialist will report to the Business Applications Manager with the primary responsibility of providing support to Window Nation's expanding business applications.
The ideal candidate will be detail-oriented, pay close attention to user needs, and have strong interpersonal skills.
Core Role Responsibilities Provide tier-one support to users through CRM, CPQ and various power apps to support a seamless user experience Support application maintenance and the backend data that drives business applications to create an uninterrupted and functional user experience Support senior Operations, Development, Transformation and Strategy team members as well as 3rd party support, forging strong relationships, allowing the core team to focus on additional ad-hoc tasks Provide incident, problem and event management issues and resolutions through a ticketing system so that common issues are properly documented and able to be resolved quickly Triage, prioritize, and respond to end user support requests in a timely manner to drive an efficient and consistent user experience Diagnose and troubleshoot support request and escalate when necessary, so that resources are properly allocated to address tickets with various priority and/or complexity levels Coordinate with cross-functional teams to identify and resolve issues ensuring that strong relationships and partnerships are built across the organization Other duties, as assigned Basic Qualifications Bachelor's degree in computer science, information systems, mathematics, engineering, or business 1
years' experience in application support Preferred Qualifications Detail-oriented with strong analytical and problem-solving skills Basic knowledge of SDLC Great interpersonal and communication skills Strong documentation and time management skills Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences.
We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Recommended Skills Analytical Attention To Detail Backend Communication Engineering Event Management Estimated Salary: $20 to $28 per hour based on qualifications.
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