Customer Service Representative
Titmus Titmus Fulton, MD Fulton, MD Full-time Full-time $18 - $20 an hour $18 - $20 an hour 10 days ago 10 days ago 10 days ago About us Titmus is the leader in manufacturing Vision Screeners and Safety frames.
Titmus has a rich history going back to 1905.
We are a small and passionate team obsessed with providing excellent customer service and delivering on our promises to customers.
Job Overview:
We are seeking a highly motivated individual to join our team as a Customer Service Representative.
In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our company.
The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Responsibilities:
Customer Service:
Interact with customers via phone and email to address inquiries and provide product information.
Assist customers with order placement, tracking, and returns.
Resolve customer complaints or issues in a professional and timely manner.
Handle tracking and managing repairs sent in by customers Generating Quotes and Sales Orders:
Gather necessary information from customers to accurately create quotes and sales orders.
Provide detailed explanations of quotes to customers.
Input sales orders into the company's system accurately and efficiently.
Verify order details such as product codes, quantities, pricing, payment terms, and shipping information.
Follow up with customers to confirm receipt of quotes and sales orders and address any questions or concerns.
Accounts Receivables:
Issue and send invoices to customers for goods or services rendered.
Ensure accuracy and completeness of invoices, including correct pricing, quantities, and terms.
Monitor accounts receivable aging reports to track outstanding payments.
Follow up with customers via phone, email, or mail to collect overdue payments.
Prepare and send account statements to customers on a regular basis.
Generate aging analysis reports to assess the status of outstanding receivables.
Collaborate with other departments, such as sales or customer service, to address customer inquiries or disputes related to accounts receivable.
Shipping:
Coordinate with shipping carriers and schedule pickups or drop-offs.
Generate shipping labels and ensure proper documentation is attached to each shipment.
Organization and Cleanliness:
Keep the warehouse area clean, organized, and free of safety hazards.
Properly store products in designated locations for easy retrieval.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 - 45 per week
Benefits:
401(k) 401(k) matching Paid time off Compensation package:
Hourly pay Overtime pay Yearly bonus Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Titmus has a rich history going back to 1905.
We are a small and passionate team obsessed with providing excellent customer service and delivering on our promises to customers.
Job Overview:
We are seeking a highly motivated individual to join our team as a Customer Service Representative.
In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our company.
The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Responsibilities:
Customer Service:
Interact with customers via phone and email to address inquiries and provide product information.
Assist customers with order placement, tracking, and returns.
Resolve customer complaints or issues in a professional and timely manner.
Handle tracking and managing repairs sent in by customers Generating Quotes and Sales Orders:
Gather necessary information from customers to accurately create quotes and sales orders.
Provide detailed explanations of quotes to customers.
Input sales orders into the company's system accurately and efficiently.
Verify order details such as product codes, quantities, pricing, payment terms, and shipping information.
Follow up with customers to confirm receipt of quotes and sales orders and address any questions or concerns.
Accounts Receivables:
Issue and send invoices to customers for goods or services rendered.
Ensure accuracy and completeness of invoices, including correct pricing, quantities, and terms.
Monitor accounts receivable aging reports to track outstanding payments.
Follow up with customers via phone, email, or mail to collect overdue payments.
Prepare and send account statements to customers on a regular basis.
Generate aging analysis reports to assess the status of outstanding receivables.
Collaborate with other departments, such as sales or customer service, to address customer inquiries or disputes related to accounts receivable.
Shipping:
Coordinate with shipping carriers and schedule pickups or drop-offs.
Generate shipping labels and ensure proper documentation is attached to each shipment.
Organization and Cleanliness:
Keep the warehouse area clean, organized, and free of safety hazards.
Properly store products in designated locations for easy retrieval.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 - 45 per week
Benefits:
401(k) 401(k) matching Paid time off Compensation package:
Hourly pay Overtime pay Yearly bonus Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
