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Customer Service Representative

Responsibilities:

Window Nation is searching for a
Customer Service Representative
to work closely with our valued customers. In this position, you are responsible for providing timely and effective responses to the customer's needs. The successful candidate will work with a sense of urgency, attention to detail, and promote a professional and pleasant experience for all involved.

Primary Job Functions

  • Ensure all incoming phone calls are answered within 4 rings or less
    , calls are followed-up on consistently, and notes are put into system for future reference, as well as send
    verification emails to everyone we cannot reach by phone
    .
  • Call customers whose warranties are about to expire
    (AWS program), and explain expiring labor warranties to collect appropriate payment.
  • Oversee online chat
    as needed
    .
  • Maintain warranties in 360
    to ensure which services are chargeable and which are not, as well as close out completed projects in the necessary databases.
  • Verify installations
    as well as service and warranty requests
    by phone within 3 days of project being completed via outbound calling to the customer.
  • Maintain lines of communication with all vendors as well as processing, tracking, and approving vendor quotes and payments.
  • Customer complaints are to be handled swiftly
    , with customers being updated on the progress of their issue throughout every step of the process.
  • Address any social media concerns
    that are not favorable, including negative GQ survey feedback.
  • Verify service is complete and generate POs as well as process invoices for the Accounting department.

REQUIREMENTS

Education and Experience

  • High School Diploma or equivalent
  • 3+ years of experience within a customer service/retail environment
  • Call Center experience, especially with Customer Service, is a plus.
  • Experience with Microsoft Excel, 360, GQ Dashboard, and understanding of how Service and Warranty works.

BENEFITS

Be part of an award winning company, named 5th fastest growing Home Improvement Company in the United States. We hold an A+ rating from the BBB as well as a SuperService award from Angie's List.

Enjoy growing with us in order to reach your full potential!

  • Base hourly pay
    + commission & bonuses
  • Competitive Compensation and Benefits
  • Paid
    training
  • Advancement Opportunity
Window Nation
https://windownation. applicantpro. com


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