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Customer Service Quality Analyst

Responsibilities:

Position Summary

Window Nation is searching for a
Customer Service Quality Analyst
to be the front line of our customer resolution team. In addition to analyzing customer satisfaction numbers, when a customer has any questions regarding their order status, understanding the status of their warranty, or even giving a complaint, you will be the voice that offers them a helping hand. Add a dash of southern hospitality, and a sprinkle of crisis management to deliver the full course menu of satisfaction our customers have come to expect.

Primary Job Functions

  • Review customer analytics (i. e. response times, open orders, call satisfaction)
  • Train and develop representatives as needed
  • Deescalate
    all customer issues
  • Ensure all incoming phone calls are answered in a timely manner
  • Follow up with all
    verification emails and notes to customers as needed
  • Communicate with our customers
    through the Window Nation website
  • Audit
    project completion and homeowner
    satisfaction
  • Verify installations
    as well as service and warranty requests
    with homeowners
  • Monitor vendors activity
    for approved quotes and payments

Education and Experience

  • High School Diploma or equivalent
  • 2 years of experience in a customer service/retail environment

Success Factors

  • Ability to be keep your cool in tense situations
  • Problem solving through clear communication and compromise
  • Developing plans of action to address concerns in a successful and timely manner
  • Ability to multitask with multiple conflicting issues
  • Ability to think outside the box to for ideas on resolution

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Window Nation
https://windownation. applicantpro. com


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