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Documentation Manager

Job Description: Documentation Manager
Essential Job Responsibilities
Manage a team of writers and project managers at Cisco; this includes all aspects of people, process, and project management; includes performance planning and evaluation, resource allocation across projects, tracking of project and quality metrics, vendor management, and financial planning
Coach employees to empower high performance, support professional development, and promote job satisfaction
Use strength-based management to optimize employee contributions
Manage the development and maintenance of various documentation types for software, hardware, and solutions products
Ensure writers have access to peer and subject matter expert reviews of their content, and mentor writers if needed to address any persistent issues identified by reviewers to ensure document quality and usability
Collaborate effectively on global teams and promote a spirit of inclusiveness to ensure that diverse perspectives are valued
Innovate and implement standards and process improvements
Support writer participation in the agile development process
Communicate effectively with senior management and cross-functional stakeholders
Demonstrate strong leadership at the program stakeholder level by driving documentation requirements and tactical implementation of technical communication strategy
Build strong partnerships with peer managers in Development, Test Engineering, Marketing, Customer Success, Support, etc., to ensure successful Technical Communication efforts
Drive evolution of content strategy to improve customer experience
Encourage active customer listening and design thinking practices to make sure the documentation we create is the documentation the customer needs
Be a visible and articulate spokesperson for the changing function of technical communications within the Cisco development community
Lead initiatives with Cisco Technical Communications, as required, that help drive the organization forward in areas such as content strategy, tools, innovation, and/or customer-centric documentation practices
Business/Technical Knowledge, Skills, and Expertise
Proven expertise in people/process/project management, strategic planning, team building, evaluation of tools and processes, and financial planning
Ability to work smoothly with senior management in decision making, and setting direction for the organization
Excellent interpersonal, organizational, and analytical skills
Excellent leadership skills
Effective verbal and written communication skills
Understanding of usability and customer listening practices
Ability to identify significantly complex information needs of a target audience, work with project leads to develop appropriate documentation plans, and manage the execution of those plans concurrently
Good understanding of development methodologies, including agile development, and a technical writer's role in a cross-functional project team
Good understanding of networking and security technology
Thorough understanding of technical communication concepts
Ability to partner with peer managers in development and marketing, and be a strong advocate for technical communications initiatives within the stakeholder business unit
Eight to twelve years of technical communication experience. This should include at least two years of direct people management experience or at least two years of increasing responsibility in team leadership or people management
Core Competencies
Leadership skills
Strategic planning
Conflict management
Change management
Coaching and mentoring
Collaboration
Ability to solve problems and make decisions
Innovation and learning
Industry knowledge
Ability to think globally
Customer focused


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